Mandatory field for service

brightrif · Post by **brightrif** » 06 Feb 2012, 18:49

i have created some services, Agents not select service i need to set this as a mandatory field.

can anyone help me?

jojo · Post by **jojo** » 06 Feb 2012, 18:51

thats not possible via config

brightrif · Post by **brightrif** » 06 Feb 2012, 21:59

is there any other way to do this?

jojo · Post by **jojo** » 06 Feb 2012, 22:42

Coding

jeske · Post by **jeske** » 09 Feb 2012, 17:21

There's an FAQ available that describes what's needed:

https://faq.otrs.org/otrs/public.pl?Act ... ItemID=380

You need to do some editing in one of the files.

Jeff

Ribravo · Post by **Ribravo** » 16 Jan 2013, 11:43

hi,

when access the faq link above states that do not have permission.

can someone help me? I need the fields and sla service is mandatory in the agent's screen.

Znuny Open Source Ticketsystem

Mandatory field for service

Mandatory field for service

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Re: Mandatory field for service