with this post I am trying to gather a community to improve OTRSs performance for large environments. I do have plenty of ideas, some have already been realized, but I do not have that much time and ressources to manage it all on my own, especially when it comes to other environments.
On the one hand we have OTRSs backends as there are
- webserver
- database
- file system
- backup
On the other hand we have OTRS internal code that can be devided into
- perl code itself
- SQL code
These lead directly to OTRSs functionality
- fulltext search
- mail filters
- mail fetching itself
I am aware of GUI improvements, but there were too many discussions in the past (including an OTRS fork), which I´d like to leave out for a while. My idea is that this could come as extra package, whilst I´d like to see the results of the afore mentioned to become part of the standard distribution. Otherwise a rebellion might be scheduled later
![Wink ;)](./images/smilies/icon_wink.gif)
Being honestly I am a little selfish by saying that this project should start on the 3.0 version, since it will take lots of time and for the selfish part => I run these ones only.
My ideas ATM are to try to port Daniel Obee´s Booster to 3.0, use sphinx search for fulltext searches and improve OTRSs SQL code.
I´d like to get some input from all of you and summarize it later to have a direction to go to.
Have a nice weekend,
Chris