We're facing some issues with the FAQ Module when saving long articles.
It happens that when creating a long article, with multiple images (png/jpg) and rich text the article is truncated and we have to restart all over again, however I see the attachments saved into the database. The only workaround is to save very often and get back to the Edit page.
There are no errors in apache logs nor in mysql.
Of course this is starting to happen as we approach the roll out into production stage, good old Murphy.
![Confused :?](./images/smilies/icon_confused.gif)
I searched through the forum and bug reports but could not find anything related to this. The system was working fine until last week and for some unknown it started behaving erratically. We applied the latest patches both to OTRS and FAQ but the problem persists, with Chrome/Firefox/Explorer 7
OTRS 3.0.6 and FAQ 2.0.2 is running under ubuntu 10.04LTS, mysql has max_allowed_packets = 20M.
ps: I installed a vanilla OTRS 3.0.6 and FAQ into a virtual machine and had no problems, so it must be some problem with the database or perhaps a configuration setting.
Thanks in advance for any help.