How do I create a phone ticket in new state instead of open?

provira · Post by **provira** » 13 Feb 2012, 19:51

I want to give the agents the possibility to create phone tickets with a state of New, but though I have changed the Ticket::Frontend::AgentTicketPhone###StateDefault to new, I keep getting the open state as the default in the New Phone ticket screen. Do I need to change something else?

Thanks,

Paulina

micshi · Post by **micshi** » 14 Feb 2012, 04:10

set default state for creating phone ticket need change this configuration,

Ticket::Frontend::AgentTicketPhone###StateDefault

micshi · Post by **micshi** » 14 Feb 2012, 04:15

when you set new state to Ticket::Frontend::AgentTicketPhone###StateDefault, you should also check on Ticket::EventModulePost###130-ForceStateChangeOnLock.

By default when ticket in new state was locked, it will change state from new to open.

Znuny Open Source Ticketsystem

How do I create a phone ticket in new state instead of open?

How do I create a phone ticket in new state instead of open?

Re: How do I create a phone ticket in new state instead of o

Re: How do I create a phone ticket in new state instead of o