closing the ticket automatically

[Ann]

Hi,

In my otrs customer panel, when i create a new ticket it automatically get closed...at the same moment of creating.I have checked with configuration but i can't find anything wrong....could anybody tell where i do wrong....


Thanks.

[micshi]

Your OTRS configuration was messed up!

Try to check this configuration items via GUI, Ticket::Frontend::CustomerTicketMessage###StateDefault.

[Ann]

THANKS........micshi..........
its worksout............