Custom/Kernel/Output/HTML/*.pm works just random

[mwillstedt]

Hi,

I've done some custom .pm files in this directory "Custom/Kernel/Output/HTML/", it seems to work just randomly. If I repeat refreshing the site it works like 3 times of 10. In OTRS version 3.0.10 this worked out just fine, this problem started yesterday with OTRS 3.1.1. Same issue in my dev-enviroment with 3.1.0.beta4...

I have done things like clearing all caches and even restarted my server.

[scareface]

I had same problem.

For me it was helpful to restart httpd, otrs and clear otrs cache and browsercache.