Hi
What is the difference between external and internal notes ? In brief.
Thanks
External and internal notifications
Moderator: crythias
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Wolfgangf
- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
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Re: External and internal notifications
internal not visible for customer (web and no email sent to customer)
external visible for customer (web and email sent)
brief enough?
external visible for customer (web and email sent)
brief enough?
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
Re: External and internal notifications
Thanks, brief enough.
More exactly, can we send external notification to customers that not registered in system but only send us e-mail ticket ?
More exactly, can we send external notification to customers that not registered in system but only send us e-mail ticket ?
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
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Re: External and internal notifications
That's a reply/response.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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