incorrect email format

[libras]

Dear Friends,

I am new here and I have newly installed OTRS (3.0.11) for testing before I could fully deploy it in our environment. I have one question at the moment which is when I create a phone ticket and select a customer from the imported list of customers. The details that are populated are all OK but in the field "From Customer:" it enters "Name " <email customer_id user_id> which becomes incorrect format for email. I am not sure how I can correct it. customer_id is a mandatory field and user_id is a custom field. I can keep the user_id blank and repeat the email address in customer_id as a work around which removes the error and email goes to the customer without any manual correction from the agent but I want to correct it. Any help would be greatly appreciated.

Kashif.

[michaeloktober]

I have the same problem,is there anyone can help us.thanks

[libras]

I solved this problem by modifying the following line in file config.pm in /opt/otrs/Kernel

CustomerUserListFields => [ 'first_name', 'last_name email', 'email' ]

[dorothysons]

I can't find the line CustomerUserListFields => [ 'first_name', 'last_name email', 'email' ], in file config.pn

[juanman80]

I can't find the line CustomerUserListFields => [ 'first_name', 'last_name email', 'email' ], in file config.pn

You will find it in your CustomerBackend section.