OTRS 3.1: OTRS-CGI-30 errors

Moderator: crythias

Locked
inet
Znuny newbie
Posts: 11
Joined: 20 Feb 2012, 10:32
Znuny Version: OTRS31
Real Name: INTERNET AG
Company: INTERNET AG

OTRS 3.1: OTRS-CGI-30 errors

Post by inet »

Hello,

after the upgrade of OTRS 3.0 to 3.1, we get new errors in OTRS system protocol, that didn't appear with 3.0:

The following error is displayed every now and then:

Code: Select all

error 	OTRS-CGI-30 	The field configuration is invalid
And the following errors are displayed something like every 30 minutes (not exactly periodly). Every time the error occurs, the messages are displayed about 10 times in a row:

Code: Select all

error 	OTRS-CGI-30 	Need Secret!
error 	OTRS-CGI-30 	File '/etc/ssl/private/f0327195.0.P' doesn't exist!
Unfortunately none of the errors contain information about where to search for further information. I didn't find a system logfile with verbose information either.

Regards,
Jonas Meurer
inet
Znuny newbie
Posts: 11
Joined: 20 Feb 2012, 10:32
Znuny Version: OTRS31
Real Name: INTERNET AG
Company: INTERNET AG

Re: OTRS 3.1: OTRS-CGI-30 errors

Post by inet »

inet wrote:after the upgrade of OTRS 3.0 to 3.1, we get new errors in OTRS system protocol, that didn't appear with 3.0:

[...]

And the following errors are displayed something like every 30 minutes (not exactly periodly). Every time the error occurs, the messages are displayed about 10 times in a row:

Code: Select all

error 	OTRS-CGI-30 	Need Secret!
error 	OTRS-CGI-30 	File '/etc/ssl/private/f0327195.0.P' doesn't exist!
Renaming the SSL Cert fixed this error. But I didn't find the place where the path to SSL Cert is configured.

The other error messages didn't disappear yet.
Locked