[Solved] Show/Hide FreeTextField in Ticket information panel

[LionelC]

Hi,
I want to customize the panel "ticket information" on the right side of the screen Ticket.
In fact i want to hide some field added by "ITSMIncidentProblemManagement", and show other one i've created.

I've seen on this forum there is something to do in sysconfig ->Frontend::Agent::Ticket::ViewZoom, but in this screen i've nothing about the freetextfield. While in the Frontend::Customer::Ticket::ViewZoom i can choose which free field i want to see.

Someone could help me please?

[yuri0001]

Hi!
This customization is only available by deleting or commenting some lines in module AgentTicketZoom.dtl that displaying FreeText Fields (all of activated in AdminConfig or some of them - see commented ## block of lines in module as example). ITSM fields, such as Criticality & so on you need to comment each field you do not want to display in TicketInfo.
P.S. This customization you would save in new file with same name & place it in Custom directory (see Manual - Custom Theme)

[LionelC]

Thanks a lot it work like a charm