When i merge a ticket it's possible to send this message to the customer:
Where can i edit this template? I can't find it.Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".
Moderator: crythias
Where can i edit this template? I can't find it.Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".