Translate merged ticket message

Moderator: crythias

Locked
Eraserhead
Znuny newbie
Posts: 33
Joined: 05 Apr 2011, 05:28
Znuny Version: 3.0.5

Translate merged ticket message

Post by Eraserhead »

Hi,

When i merge a ticket it's possible to send this message to the customer:
Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".
Where can i edit this template? I can't find it.
micshi
Znuny expert
Posts: 191
Joined: 05 Jul 2011, 16:10
Znuny Version: 3.2.2
Real Name: Micshi
Location: Beijing
Contact:

Re: Translate merged ticket message

Post by micshi »

Open custom language translation file, xx_Custom.pm in the directory of /$Home/Kernel/Language, then search it with you interested sentance.

You should replace xx in xx_Custom.pm with your language code.
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
Locked