I have otrs 3.0.11 working on a windows server(yes I know, booooo but I am not a Linux expert). I am struggling to get single signon for customers working.
The otrs wiki (http://wiki.otterhub.org/index.php?titl ... ith_Apache) describes how to do it using the apache sspi_auth_module and by making changes to the config.pm whereas the admin manual shows a less invovled method (http://doc.otrs.org/1.3/en/html/user-auth-backend.html).
I have tried this code
[Kernel/Config.pm]
# This is the auth. module againt $ENV{REMOTE_USER} (apache
# http-basic-auth)
$Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth';
# Note:
# If you use this module, you should use as fallback the following
# config settings if user isn't login through apache ($ENV{REMOTE_USER})
$Self->{LoginURL} = 'http://myhost/not-authorised-for-otrs.html';
$Self->{LogoutURL} = 'http://myhost/thanks-for-using-otrs.html';
[...]
I have got otrs is talking to active directory using
($Self->{CustomerUser1} = {
Module => 'Kernel::System::CustomerUser::LDAP',.................................etc
and it adds customers from whatever ou container I tell it but it just won't log these customers in automatically.
Could someone please point me in the right direction? I am new to this & although I am happy to trawl through the help & documentation(which I have done a lot of) I don't want to waste time trying to get the wrong method working.
I have searched the forum but again I am unclear what method to use.
Any guidance would be appreciated.
Thanks
Pete
