Hi
Is there any way to send event notification to all previous ticket owners ?
Thanks
Notification to all owners
Moderator: crythias
-
yuri0001
- Znuny superhero
- Posts: 630
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Notification to all owners
For what purpose? And when? At close ticket or another stage of ticket processing?
There some ways to do it.
At Close stage you may specify an Involved agents to notify by internal note.
If this agents - members of one group you may notify them by specified this group/groups when created notification for some event.
There some ways to do it.
At Close stage you may specify an Involved agents to notify by internal note.
If this agents - members of one group you may notify them by specified this group/groups when created notification for some event.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: Notification to all owners
Such situation appears when we change queue and ticket is reblocked.
In this case i want notification to be sent to owner from the previous queue. Is it possible ?
In this case i want notification to be sent to owner from the previous queue. Is it possible ?