Do NOT create ticket unless in Customer DB

[JamesHottinger]

Hi All,

i am using Fetchmail, all works fantastically. i nearly have the system to go live via mail monitoring. However i have 100's of Customers to add to the Customer DB, which is going to be a gradual process as i plan to implement this to my Companies 1 by 1 for a smooth roll out.

so...

I want the Fetchmail to be running, but i want it to only create tickets if it is from a Customer that is in the database.
Anything from a customer NOT in the database i want fetchmail to just leave it (no processing at all, as i know that Postmaster Filter can seperate it to different queues etc).

I do have a fudge work around which involves changing the monitored mailbox, creating server-side rules on Exchange for the current 'helpdesk' mailbox to divert all mails by domain to the new monitored mailbox which will then log the tickets. (sounds confusing doesnt it, i did say it was a fudge) so any ideas welcome otherwise i will get fudging!

cheers
James

[robin850]

That sounds like a great feature for a future release. You should submit the idea!

i'll be watching this thread, I could use this too!

cheers,

robin850