Internal Queue
Moderator: crythias
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otrslanka
- Znuny newbie
- Posts: 65
- Joined: 27 Feb 2012, 12:22
- Znuny Version: 128000
- Real Name: Hasitha
- Company: abc
Internal Queue
How do we maintain an internal queue in the OTRS, which is not visible to the Customers.
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otrslanka
- Znuny newbie
- Posts: 65
- Joined: 27 Feb 2012, 12:22
- Znuny Version: 128000
- Real Name: Hasitha
- Company: abc
Re: Internal Queue
Suppose that we want to handle internal requests, and that queue or posts should not visible in the customer.pl screen.
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otrslanka
- Znuny newbie
- Posts: 65
- Joined: 27 Feb 2012, 12:22
- Znuny Version: 128000
- Real Name: Hasitha
- Company: abc
Re: Internal Queue
internal queue should be handled by the back end, which is not visible for customers