Existing priority??

Moderator: crythias

Locked
otrslanka
Znuny newbie
Posts: 65
Joined: 27 Feb 2012, 12:22
Znuny Version: 128000
Real Name: Hasitha
Company: abc

Existing priority??

Post by otrslanka »

After a user updates the priority of an existing ticket, how can i check the previous priority, that it was there befor the update?
Top
otrslanka
Znuny newbie
Posts: 65
Joined: 27 Feb 2012, 12:22
Znuny Version: 128000
Real Name: Hasitha
Company: abc

Re: Existing priority??

Post by otrslanka »

After a priority update, System shows only the new priority.
Top
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: Existing priority??

Post by jojo »

check the history of the ticket
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Top
otrslanka
Znuny newbie
Posts: 65
Joined: 27 Feb 2012, 12:22
Znuny Version: 128000
Real Name: Hasitha
Company: abc

Re: Existing priority??

Post by otrslanka »

jojo wrote:check the history of the ticket

Thanks.
Top
Locked

Return to “Help”