Raised priority dashlet

[kevinpattison]

I tried to do this by creating a file called Kernel/Config/Files/PriortyDashlet.xml with the contents:

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="1.0" init="Application">
    <ConfigItem Name="DashboardBackend###0110-PriorityTickets" Required="0" Valid="1">
        <Description Translatable="1">Shows all open tickets that have a priority higher than 'normal'.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
                <Item Key="Title">Priority Tickets</Item>
                <Item Key="Description">All open tickets that have a Priority greater than "normal".</Item>
                <Item Key="Attributes">PriorityIDs=[4,5];StateType=open;</Item>
                <Item Key="Filter">All</Item>
                <Item Key="Time">UntilTime</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">rw</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>

I've looked through all the relevant .pm files and it looks like this should work. Can anyone help?

Kevin

[kevinpattison]

Resolved here: viewtopic.php?f=55&t=14167&p=56039#p56039