DynamicFields & ACL

[yuri0001]

Hi!
I create an ACL.
The task- when customer entered ticket from web-interface, when he choice of category (field CategoryName) 02_ReplacingCartrige - in field subcategory (next field SubCategoryName) from the list of possible 4 values - to give the opportunity to choose only 2 - 02 Cartrige and 04 DrumUnit

Code: Select all

    $Self->{TicketAcl}->{'500 - Category --> SubCategory'} = {
        # match properties
        # current dynamic field match properties
        Properties => {
    #       Ticket => {
           DynamicField => {
                # keys must be in DynamicField_<field_name> format
               DynamicField_CategoryName  => ['02_ReplacingCartrige'],
               },
          },   
        # return possible options (white list)
        Possible => {
            # possible ticket options (white list)
            Ticket => {
                DynamicField_SubCategoryName  => ['02 Cartrige', '04 DrumUnit'],
               },
            },   
       };

But it not works. All values of subcategory available in all cases
I try it in version 3.1.1 on local PC with Windows 7 Ult(64-bit)
1. Is this possible with DynamicFields?
2. Is the reason may be - that dynamic fields displays in CustomerTicketMessage.dtl as block of all fields at once?
3. Something else?

[yuri0001]

Hi!
Anybody know something about it?
I tried alternative with

Code: Select all

        Properties => {
         Ticket => {
   #        DynamicField => {
                # keys must be in DynamicField_<field_name> format
               DynamicField_CategoryName  => ['02_ReplacingCartrige'],

this also not works.

[yuri0001]

It's need to use DynamicField_fieldname - KEY instead of "some value" in examples in Property phrase & real value of field in Possible phrase!
All works fine.
Sorry my bad English.

[kwietscheente]

Hi Yuri,

i have the same problem in the moment. Can you explain it what you mean. Maybe can you print the source (screen)?

Thanks a lot, Sven