Ticket escalation

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tripti_rai2005
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Posts: 67
Joined: 14 Mar 2012, 15:08
Znuny Version: OTRS2

Ticket escalation

Post by tripti_rai2005 »

In the dashboard.There are few open tickets which have exceeded the solution time still are not getting escalated.I have defined the solution time at 2880 minutes in the SLA.Most of the tickets get escalated.But for few although the solution time is calculated, but they dont get escalated
■ TRIPTI RAI // PROJECT ENGINEER, ETIM GTEC
Office: +91 20 66056464 //Mobile: +91 9503019176 // // Whirlpool Corporation // www.WhirlpoolCorp.com
Whirlpool Corporation // www.WhirlpoolCorp.com
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