FirstResponseTime in ticket list

Moderator: crythias

Locked
aiol
Znuny newbie
Posts: 8
Joined: 13 Mar 2012, 12:40
Znuny Version: OTRS3

FirstResponseTime in ticket list

Post by aiol »

Hi:

I am deploying OTRS in my company and I have a doubt about the ticket details showed in ticket list view (medium size).

As it can be seen in the screenshot attached, all details about a ticket is shown but "FirstResponseTime", "UpdateTime" and "SolutionTime" fields. As the ticket is associated to a SLA in which "FirstResponseTime" field is defined, I expected this data to be shown is this field. "UpdateTime" and "SolutionTime" fields are not defined in the SLA, so it is understandable that nothing appears there.

I would like to know what should appear in "FirstResponseTime" field, as it is clear that I am wrong when expecting SLA's first response time to be printed.

Thanks in advance,
You do not have the required permissions to view the files attached to this post.
Locked