.dtl Status View

[miguelmz]

Hi,

Im doing a modification to the status view for my company (/opt/otrs/Kernel/Modules/AgentTicketStatusView.pm) . I have been asked to add a series of colors as a function of customer.

I had thought of some javascript code but can not find the dtl of status view , anyone know where I can find?

Regards.

[davidappleby]

AgentTicketStatusView.pm and AgentTicketQueue.pm both use AgentTicketOverview[size].dtl:

• AgentTicketOverviewSmall.dtl

• AgentTicketOverviewMedium.dtl

• AgentTicketOverviewPreview.dtl

So if you change the dtl file, the changes won't just be reflected in the Status View, but also the Queue View.

It may be worth looking at the .css files to set colours etc. though rather than setting them in the dtl file.