Core.Agent.CustomerSearch is undefined

[DBeckers]

Hi everyone!
when I open a ticket it give me a error :

Core.Agent.CustomerSearch is undefined

(?)()@http://10.1.1.150/otrs/index.pl?Action= ... Phone:1091
Ready((function (a, b) {return new e.fn.init(a, b, h);}))@http://10.1.1.150/otrs-web/js/js-cache/ ... 7fc.js:500
trigger([object HTMLDocument],[object Array])@http://10.1.1.150/otrs-web/js/js-cache/ ... 97fc.js:33
trigger()@http://10.1.1.150/otrs-web/js/js-cache/ ... 97fc.js:33
trigger([object Event])@http://10.1.1.150/otrs-web/js/js-cache/ ... 97fc.js:33

do somebody know what it is ? And how i can fix this ?

Thanks In Advanced!
DBeckers

[hitazcl]

I have the same problem unter "AgentTicketEmail".
I did a migration from OTRS 2.4.9 to 3.0.11.

Any solution?

[jlackeyiii]

I preform a migration from 2.4.9 to 3.1.5, I am getting the same error when trying to create a new phone ticket:
Core.Agent.CustomerSearch is undefined

(?)()@http://10.244.4.200/otrs/index.pl?Actio ... af368:1030
Ready((function (a, b) {return new e.fn.init(a, b, h);}))@http://10.244.4.200/otrs-web/js/js-cach ... e15.js:500
trigger([object HTMLDocument],[object Array])@http://10.244.4.200/otrs-web/js/js-cach ... 3e15.js:33
trigger()@http://10.244.4.200/otrs-web/js/js-cach ... 3e15.js:33
trigger([object Event])@http://10.244.4.200/otrs-web/js/js-cach ... 3e15.js:33

Not sure where the issuse is at. I have gone through rebuilding var/httpd/js directory and deleteing and loading cache.

[jovemfelix]

Eu tive esse problema e resolvi assim:


Em [hostXXX/otrs/index.pl?Action=AdminSysConfig] busque pelo termo CustomerSearch e nas opções apresentadas , conforme listado abaixo:
- Core::Web
- Frontend::Agent::CustomerSearch
- Frontend::Agent::CustomerSearch
- Frontend::Agent::ModuleRegistration

Verifique se existe dentre opções que apresentem vínculo com o termo (Core.Agent.CustomerSearch) se estão utilizando o campos padrões... pois pode ter sido feito alguma customização...

Assim restore para a configuração padrão e resolverá o problema. (acredito que isso possa ter acontecido mesmo não tendo sido feito uma customização, mas por uma incompatibilidade de versões....)

Espero ter ajudado!

Renato.

[hgerstung]

I have the same problem and unfortunately do not understand the Portugese reply for the English question. Any hints anyone?

This error pops up every time I want to send a response to a customer within a ticket, rendering my OTRS stuff useless .

[crythias]

If you've updated version and you get this explicitly (referencing js in CACHE), use the tools to delete the cache.

[Baeckerjunge]

After migrating from 3.0.7 to 3.2.8 I have the same problem as desribed here. When I click at 'adress book' this error message occurs in Firefox:
---
Core.Agent.CustomerSearch is undefined

(?)()@https://.../otrs/index.pl?Action=AgentBook;ToCustomer=;CcCustomer=;BccCustomer=;ChallengeToken=4a9bf89c2d379ce08c1817bd338db26c:213
Ready()@https://.../otrs-web/js/js-cache/CommonJS_b568d63bcffe88a9bd68ed12fb4b4c4a.js:288
f()@https://.../otrs-web/js/js-cache/CommonJS_b568d63bcffe88a9bd68ed12fb4b4c4a.js:33
f()@https://.../otrs-web/js/js-cache/CommonJS_b568d63bcffe88a9bd68ed12fb4b4c4a.js:33
f()@https://.../otrs-web/js/js-cache/CommonJS_b568d63bcffe88a9bd68ed12fb4b4c4a.js:33
---

The Loaders "Core.Agent.CustomerSearch.js" and" Core.Agent.TicketAction.js" are included under Frontend::Module###AgentTicketEmail.
Deleting the cache did not help.

Any ideas??