Use ACL only for customer web-tickets

[yuri0001]

Hi!
Is anybody know how to exclude some ticket Types using ACL when the Customer created new ticket via web-interface (but all Types would be available for agent while creating PhoneTicket)
1. I don't see in manual (chapter 18. Reference) how to describe Customer Actions in Properties section of ACL (if it available)?
2. How to describe available Types in Possible section?
Please help!
Thanks!!!

[yuri0001]

I found the answer for first question:

Code: Select all

        Properties => {Frontend => {Action => ['CustomerTicketMessage'] }},

this construction works well,
BUT
Types in Possible section - anybody know?
I'll try as in Properties -

Code: Select all

   Ticket => {     
            Type => {
#            ID   => ['some id'],
            Name => ['some name'],
            # ...
           } 
           },

but it not works

[yuri0001]

Hi!
The right solution is:
Possible => { Type = > ['some name']........
It's work!