how to receive notifications after date to provide a solution expires.
how to deal with the generic agent .
I tried to indicate on the line time to receive a response and the percentage for notification but I recoi no such notification
plzz z help need solution quik
notification-help-plz
Moderator: crythias
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ferrosti
- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: notification-help-plz
Admin => Ticket Settings => Agent Notifications
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
Re: notification-help-plz
Hello
I can not find the Frontend :: Module # # # Notify 4-Ticket Ticket :: Notify on system configuration settings
I can not find the Frontend :: Module # # # Notify 4-Ticket Ticket :: Notify on system configuration settings
Re: notification-help-plz
ferrosti wrote:Admin => Ticket Settings => Agent Notifications
but i dont knew what i have to do exactly plz help
-
ferrosti
- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: notification-help-plz
Sorry, but I do not copy parts of OTRSs documentation for you. Read it and tell me what you do not understand and we can talk about it.
I am willed to help you, but please show us that you are willed to dig into it, too.
I am willed to help you, but please show us that you are willed to dig into it, too.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
Re: notification-help-plz
the problem want to show agents important tickets I select the notification on the file but I get no mail ,I read that I need to activate Frontend::NotifyModule###4-Ticket::TicketNotify but i cant found it in systemconfig
Re: notification-help-plz
The problem now is that I not receive the notification on escalating ticket at the right time I indicated on the line 10 minutes the first time to provide an answer but I receive mail after 20 minutes