I want to use the fetch mail, cron job only for follow ups for the existing tickets created. Currently, if particular ticket does not exists, it will create a ticket. How can i stop the fetchmail exectution creating new tickets. ?
It should only track the follow ups (email replies) for existing tickets. My intension is to avoid users to create a ticket from an email.
how to stop ticket creation in fetch mail
Moderator: crythias