Visible own tickets for client

[catty]

Hi!
I would like to allow the client see its own ticket irrespective of queue. What should I do?
Thanks!

[yuri0001]

Try to give them (customers) rights in groups corresponding to queues.
RO - they can only read notes
RW - read notes and write answers (follow-ups)
You can do it in CustomerGroupAlwaysGroups in Изменить настройки SysConfig in Framework -> Frontend::Customer by adding this groups here to avoid do it manually for every customer in AdminArea

[catty]

You can do it in CustomerGroupAlwaysGroups in Изменить настройки SysConfig in Framework -> Frontend::Customer by adding this groups here to avoid do it manually for every customer in AdminArea

It's so simple, so I can believe it Thanks a lot, yuri0001 !!!
I think I should learn to stay questions in Russian

[yuri0001]

Yes, it is!
On http://otrs.ru/forum/index.php