Ticket Types not translated anywhere

yuri0001 · Post by **yuri0001** » 30 Mar 2012, 09:31

Hi!
Ticket Types not translated anywhere in OTRS.
The needed translation inserted in ru_custom.pm file but appear untranslated anywhere

jojo · Post by **jojo** » 30 Mar 2012, 11:08

thats correct, Types are not translated in 3.x

yuri0001 · Post by **yuri0001** » 30 Mar 2012, 11:11

And WHY?
This is done for what special purposes?

jojo · Post by **jojo** » 30 Mar 2012, 11:52

The Type was developed for ITIL wording, which never is translated....

micshi · Post by **micshi** » 30 Mar 2012, 12:16

you can create new types for ticket with your prefer language(in database), then make OTRS only show these ticket types by custom ACL.

thanks,

micshi

yuri0001 · Post by **yuri0001** » 30 Mar 2012, 12:24

jojo wrote:The Type was developed for ITIL wording, which never is translated....

OTRS has many ITIL terms, but many of them are localized. It is not very correct with respect to the client when in the user interface appear terms of ITIL, such as Criticality, Impact,Type not translated, while they have national accredited. This terminology is IT, but not the end user.

micshi wrote:you can create new types for ticket with your prefer language(in database), then make OTRS only show these ticket types by custom ACL.

Yes, i'll already done it, but I don't understand politics - see above/

Znuny Open Source Ticketsystem

Ticket Types not translated anywhere

Ticket Types not translated anywhere

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