Error in Admin, also with some user logging in

[rjcunningham]

I am getting the following error when either logging in or going to the Agents section

Magic number checking on storable string failed at ..\..\lib\Storable.pm (autosplit into ..\..\lib\auto\Storable\thaw.al) line 415, at C:/PROGRA~1/OTRS/OTRS//Kernel/System/Cache/FileStorable.pm line 128

I found this error in another topic, the solution was to
cleaning the ${OTRSHOME}/var/tmp directory.
which did not work for at least 1 user.

Is cleaing this directory the same as delting all files/folders in the following directory on a windows install ?
C:\Program Files\OTRS\OTRS\var\tmp

There seems to be a lot of files/folders in that location so I didnt want to try it without asking

Randy Cunningham
----------------------------------
OTRS 3.0.2
OS:Windows 2003 w. all default install apps

[rjcunningham]

in case anyone comes across this on a search, and has the same question
Deleting all the files/folders in this folder will fix the problem
C:\Program Files\OTRS\OTRS\var\tmp