Survey: how to add Ticket's subject or body in e-mail?

[VLADmak]

We're using OTRS 3.0.6 + Survey

Module "Survey" sents e-mail to user when ticket closed.
But this e-mail doesn't contain information about initial ticket.
How can I add Ticket's subject or body in this e-mails?

mod's note: changed "Servery" to "Survey" -- crythias

[Nisha]

Hi,

I am looking for the same information, how to add ticket subject and body with the customer name in survey email.

Is it possible to add customer name in survey email?

Thanks,

[Mydnyte]

For the subject, add this to your survey body:

<OTRS_TICKET_Title>

I still haven't figured out how to add the body of the original email as <OTRS_CUSTOMER_EMAIL[40]> doesn't pull.
This link was very helpful:

http://faq.otrs.org/otrs/public.pl?Acti ... ;ItemID=70