ticket child (linked) in OTRS2

[aedm]

Hi,
how can I create a ticket in connection with another ticket from customer interface or agent interface ?

Tanks

[yuri0001]

Hi!
1. From customer interface you can't create linked tickets.
2. From agent interface - New Phone Ticket - there some ways -
2.1. Direct link via "Link" button (under "Subject" line)
2.2. Master/Slave feature - need some configuration
3. One ticket already exist -
Split ticket - via "Split" menu item in TicketZoom window (ticket already created and new splitted ticket creates)
Two tickets exist -
"Link" menu item in TicketZoom window (both tickets already created)
Sorry my bad English.

[aedm]

Hi Yuri.

thanks for the answer. also my English is bad, I'm helping with google translate.
However, in newPhoneTicket do not see the "link button" below the subjetc. I must do something to see the button?

for the master / slave thing you need to configure?
I tried to split a ticket but "Link" TicketZoom I always see a ticket only.

tanks

[aedm]

does anyone know if there is masterslave package for OTRS version 2.2.4?
and where can find it?

thanks

[yuri0001]

does anyone know if there is masterslave package for OTRS version 2.2.4?
and where can find it?
thanks

http://ftp.otrs.org/pub/otrs/packages/ - one of the packages MasterSlave here

[aedm]

but for the version of OTRS 2.2.4 which is OK?

thanks

[yuri0001]

Hi Yuri.

thanks for the answer. also my English is bad, I'm helping with google translate.
However, in newPhoneTicket do not see the "link button" below the subjetc. I must do something to see the button?

for the master / slave thing you need to configure?
I tried to split a ticket but "Link" TicketZoom I always see a ticket only.

tanks

Yes, I also creates my posts with GooglTranslate and then edit them.
Try to see atributes - Ticket::Frontend::AgentTicketPhone###SplitLinkType
Ticket::Frontend::MenuModule###320-Link

FireShot Screen Capture #006 - '2012031350000014 - Zoom - Ticket - OTRS__ITSM 3_1_2' - localhost_otrs_index_pl_Action=AgentTicketZoom;TicketID=2.png

For "Link ticket" link in NewPhoneTicket may be???? need install ITSM module