Admin Default Queue

Moderator: crythias

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rsasurfer
Znuny newbie
Posts: 7
Joined: 22 Mar 2012, 22:09
Znuny Version: 31100
Real Name: Richard
Company: ARC Technologies, LLC

Admin Default Queue

Post by rsasurfer »

When opening up the ticket area as an admin, is there a wqay to default Status "View: Open tickets" ?
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adupre01
Znuny newbie
Posts: 73
Joined: 09 Jun 2011, 18:22
Znuny Version: 3.0
Real Name: Andre
Company: Hamline University

Re: Admin Default Queue

Post by adupre01 »

Maybe I'm not understanding your question, but when I go into the Status View it does default to view Open tickets. I'm running v3.0.11.

Also, please fill out your signature with version and server information.
OTRS 3.1.3 + ITSM 3.1.1 + FAQ 2.1.2 + Survey 2.1.3, Redhat
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yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Admin Default Queue

Post by yuri0001 »

Try to see here - in Edit Config Settings in Ticket -> Frontend::Agent
Frontend::CommonParam###Action
Default value: AgentDashboard
Comment:
Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.
If you fill it by desired Action (such as AgentTicketStatusView) may be you see what you want. :?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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rsasurfer
Znuny newbie
Posts: 7
Joined: 22 Mar 2012, 22:09
Znuny Version: 31100
Real Name: Richard
Company: ARC Technologies, LLC

Re: Admin Default Queue

Post by rsasurfer »

I got it ... sorry all ... it was a little confusing but I appreciate the feedback.
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