set the workorder state from 'closed' to 'created' ?

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mshi
Znuny newbie
Posts: 66
Joined: 08 Mar 2011, 11:10
Znuny Version: 3.0

set the workorder state from 'closed' to 'created' ?

Post by mshi »

Hi,

Is it possible to set the workorder state from 'closed' to 'created' through defined conditions and actions?

Thanks,

mshi
OTRS: 3.0.7
ITSM: 3.0.2
Running on: Ubuntu 10.04 LTS with MySQL, integrated with MS 2003 Active Directory Server
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