sending mail in OTRS

[tina]

Hello,
I have just installed OTRS 3.2.1 in my computer and I use lotus like Mail Server,
I want to configure mailing in OTRS,should I edit a code source or there is an interface for that?
And tell me please how to do it?
thank you

[jojo]

Read the admin manual (http://doc.otrs.org)


Outbound mail can be done via sendmail, SMTP, SMTPS, SMTPTLS

[tina]

I followed the instructions in the admin manual,
but the ERROR 500 appeared in navigator,
and OTRS don't run anymore even if I re-start apache the error still appear,
can you help me please.


ERROR 500:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@somenet.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

[jojo]

What did you do exactly? What is the apache error log telling?

What is the output of bin/otrs.CheckModules.pl

[tina]

the log Apache:
[Mon Apr 16 09:31:21 2012] [error] [Mon Apr 16 09:31:21 2012] -e: No SendmailModule::Host found in Kernel/Config.pm at C:/PROGRA~2/OTRS/OTRS//Kernel/System/Email/SMTP.pm line 47.\n\t(in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at C:/PROGRA~2/OTRS/OTRS//Kernel/System/Ticket.pm line 7209.\n

[jojo]

It seems that you switched to SMTP but did not configure it as SendmailModule::Host is not set

[tina]

How can I fix this error,should I reinstall OTRS?

[jojo]

edit /opt/otrs/Kernel/Config/Files/ZZZAuto.pm and delete the line which switches on the SMTP Module

[tina]

Thank you so much,OTRS run perfectly now