Editing values from dynamic fields

[leo5nidas]

Hello

In our company, we need to define dynamic fields in tickets to include additional information about it (platform, operative system, ...). We need those fields can be edited by the agents after the ticket has been created. However, we do not see how to do it. It seems that OTRS does not allow to edit any ticket field. Could anybody help us?

Thank you in advance.

[yuri0001]

Edit SysConfig in Ticket -> Frontend::Agent::Ticket::ViewFreeText
and activate Frontend::Module###AgentTicketFreeText in SysConfig in Ticket -> Frontend::Agent::ModuleRegistration
The new menu item FreeFields appears in the Ticket Zoom View - and go on!

[leo5nidas]

Many thanks, Yuri

It works!!!

Only, apart from what you have told me, in SysConfig -> Ticket -> Frontend::Agent::Ticket::MenuModule I had to activate the section 310-Free Text

After that, all went smoothly.

Best regards

[yuri0001]

Yes, you are right! About it, I forgot to say.
Good luck!