I'm trying to use the active directory database to connect with OTRS, which doesn't result in anyhting so far...
Not trying anything fancy, just a simple logon against the AD, following the manual: http://doc.otrs.org/3.1/en/html/auth-backends.html
user.log just gives me "No UserID found for 'Person X'!" First bind failed! 80090308: LdapErr: DSID-0C0903A9
And with this config, i can't connect to otrs with the agents and customers that i previously created manually in the webadmin panel, so at least something is happening...
Obviously i replaced the sensitive parts (like i'm not trying to log with 'company" as dc
)#----------LDAP--------#
#----------AGENT---------#
# This is an example configuration for an LDAP auth. backend.
# (Make sure Net::LDAP is installed!)
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'AD.company.local';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=company,dc=local';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
# Check if the user is allowed to auth in a posixGroup
# (e. g. user needs to be in a group xyz to use otrs)
$Self->{'AuthModule::LDAP::GroupDN'} = 'cn=X,OU=X,OU=Y,dc=company,dc=local';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
# for ldap posixGroups objectclass (just uid)
# $Self->{'AuthModule::LDAP::UserAttr'} = 'UID';
# for non ldap posixGroups objectclass (with full user dn)
# $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
# The following is valid but would only be necessary if the
# anonymous user do NOT have permission to read from the LDAP tree
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=X,OU=X,OU=Y,dc=company,dc=local';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'X';
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
#$Self->{'AuthModule::LDAP::AlwaysFilter'} = '';
# in case you want to add a suffix to each login name, then
# you can use this option. e. g. user just want to use user but
# in your ldap directory exists user@domain.
# $Self->{'AuthModule::LDAP::UserSuffix'} = '@domain.com';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
#-----------------CUSTOMER--------------#
# This is an example configuration for an LDAP auth. backend.
# (make sure Net::LDAP is installed!)
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'AD.company.local';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=company,dc=local';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
# Check if the user is allowed to auth in a posixGroup
# (e. g. user needs to be in a group xyz to use otrs)
$Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=X,OU=X,OU=Z,dc=company,dc=local';
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';
# for ldap posixGroups objectclass (just uid)
#$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
# for non ldap posixGroups objectclass (full user dn)
#$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
# The following is valid but would only be necessary if the
# anonymous user does NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=X,OU=X,OU=Z,dc=company,dc=local';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'X';
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
#$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';
# in case you want to add a suffix to each customer login name, then
# you can use this option. e. g. user just want to use user but
# in your ldap directory exists user@domain.
#$Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
$Self->{'Customer::AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
(which doesn't do anything for me)