Error setting up OTRS Outbound Email using Exchange 2010

[perezk]

Hello all,

I have tried to setup outbound messages in OTRS 3.0.11 to go over an Exchange server but I have on countless occasions got the error:

[Error][Kernel::System::Email::SMTPS::Send][137] Can't connect to mail.xxx.hostname.de: Bad file descriptor!
[Info][Kernel::System::Email::Send] Error sending message
[Error][Kernel::System::Ticket::Article::ArticleSend][2046] Impossible to send message to: yourName@host.com .

This happens each time I try to create a new email ticket.
I am using SMTPS port 465 and providing authentication details.
I have also tried to use SMTP port 25 but I get no response for this, it redirects to the blank index.pl page after creating a ticket, nothing is logged and does not send the email in this case.

What does bad file descriptor imply? and how can I get OTRS to send mail over the exchange server?

Thanks, Pz

[ferrosti]

Do you have SMTPS or SMTP enabled for at least this mailbox in Exchange 2010?
Are you able to connect to Exchange and port using telnet from your OTRS server?

[perezk]

Using telnet I can connect to the exchange port 465 and 25.

[ferrosti]

How do you have OTRS configured to send mails?

[Tomassovits]

Hello

Have you a solution. i have the same problem.

i received a mail but can´t send it again.

wich config can we used.

Mike

[ferrosti]

Please specify your problem

[Tomassovits]

i received Mails from Exchange Mailbox with IMAP and after received i see the Ticket, than i will answer and then i have a error, "the message can´t send it.

I config the sendmail becaus it is the same problem.
i config smtp and the same problem.

what can i config in Exchange 2010 Server.
I think in the recept connector of Server, but what config.

Mike

[ferrosti]

Please post you logfile entries of your MTAs.