notification problem

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yacine12
Znuny newbie
Posts: 78
Joined: 18 Apr 2012, 19:20
Znuny Version: 3.2.1
Company: Méditel
Location: Morroco

notification problem

Post by yacine12 »

Hi,
I have the same problem with the notification :
You do not have the required permissions to view the files attached to this post.
Best Regards,
Yacine BELGHARD
Software Ingineer
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: notification problem

Post by jojo »

check on network level if you can connect from the otrs server to gmail via smtp. (That's not an OTRS issue)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
yacine12
Znuny newbie
Posts: 78
Joined: 18 Apr 2012, 19:20
Znuny Version: 3.2.1
Company: Méditel
Location: Morroco

Re: notification problem

Post by yacine12 »

how can I make that ?
Best Regards,
Yacine BELGHARD
Software Ingineer
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: notification problem

Post by jojo »

via telnet or netcat. your network admin propably will help you
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
yacine12
Znuny newbie
Posts: 78
Joined: 18 Apr 2012, 19:20
Znuny Version: 3.2.1
Company: Méditel
Location: Morroco

Re: notification problem

Post by yacine12 »

I'm trying to connect my telnet to gmail and i have this problem(i knew that's any relation to OTRS but i knew you can help me ):
You do not have the required permissions to view the files attached to this post.
Best Regards,
Yacine BELGHARD
Software Ingineer
taji89
Znuny newbie
Posts: 49
Joined: 16 Mar 2012, 12:45
Znuny Version: OTRSITSM

Re: notification problem

Post by taji89 »

hi
you knew when i have this probléme i reinstalled otrs and the probblém is solved
yacine12
Znuny newbie
Posts: 78
Joined: 18 Apr 2012, 19:20
Znuny Version: 3.2.1
Company: Méditel
Location: Morroco

Re: notification problem

Post by yacine12 »

Hi,

I have tried to reinstall otrs but no response to this issu is finded :(
Best Regards,
Yacine BELGHARD
Software Ingineer
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: notification problem

Post by jojo »

ask your network/firewall admin for help
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
yacine12
Znuny newbie
Posts: 78
Joined: 18 Apr 2012, 19:20
Znuny Version: 3.2.1
Company: Méditel
Location: Morroco

Re: notification problem

Post by yacine12 »

Ok thank you
Best Regards,
Yacine BELGHARD
Software Ingineer
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