New Field in the reply to ticket section

[CHFiredancer]

How do I create a new field in the window that we use to reply to a ticket. Say just below the area where we enter the time value. Also, can this new field be viewed internally only and be searchable?

[jojo]

Have a look on the Dynamic Fields

[CHFiredancer]

Thanks, that helped...are the dynamic fields searchable? Say if I wanted to track tickets by keywords?

[jojo]

yes, you can switch them on also for the search frontend

[CHFiredancer]

Ok, thank you! How do I turn it on? Do you have step by step instructions?