Plzzzz-how_i_show only tickets closed by agent

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taji89
Znuny newbie
Posts: 49
Joined: 16 Mar 2012, 12:45
Znuny Version: OTRSITSM

Plzzzz-how_i_show only tickets closed by agent

Post by taji89 »

hi
how the agent can show only te ticket he closed because when i click on statuts view it show me all the tickets open and closed on the system
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jojo
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Re: Plzzzz-how_i_show only tickets closed by agent

Post by jojo »

thats only possible via search
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taji89
Znuny newbie
Posts: 49
Joined: 16 Mar 2012, 12:45
Znuny Version: OTRSITSM

Re: Plzzzz-how_i_show only tickets closed by agent

Post by taji89 »

how to do it plz because i can't found closed tickets when i click on serach
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: Plzzzz-how_i_show only tickets closed by agent

Post by jojo »

you need to select the closed states
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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