how i can show juste the tickets in my queue_Help

taji89 · Post by **taji89** » 26 Apr 2012, 17:31

hi

how i can show just the ticket on my queue in my deshaboord and hide the oder tickets

jojo · Post by **jojo** » 26 Apr 2012, 17:46

click on the filter locked on the dashlet

taji89 · Post by **taji89** » 26 Apr 2012, 18:12

the probléme its I want the agent consulte and show only the tickets on his queue it's possible to hide all the tickets on the desabhoord

jojo · Post by **jojo** » 26 Apr 2012, 18:22

Sorry, I can not understand your question. Could you please explain it in a more detailed way in clear english.

taji89 · Post by **taji89** » 27 Apr 2012, 11:19

ok
on the dashboard I want the agent view and see only the tickets on his queue and not all the tickets .

Post by **crythias** » 27 Apr 2012, 13:44

press the queue view.

taji89 · Post by **taji89** » 27 Apr 2012, 14:05

how to do it ,??

Post by **crythias** » 27 Apr 2012, 15:11

Tickets, Queue View.
Or for the Dashboard, Set your preferences (highlight your queue(s)) and then click "My Queues."

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