Hi all,
Is there in OTRS ITSM 3.1.2 Impact feature for Ticket? In OTRS ITSM 3.0 it was in FreeTextField14 by default. How can I use Impact for Ticket in ITSM 3.1.2?
Impact for Ticket
Moderator: crythias
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alexus
- Znuny wizard
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Impact for Ticket
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
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yuri0001
- Znuny superhero
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Re: Impact for Ticket
Good evening!
See section Dynamic Field in Admin Area.
Now it's the Dynamic Field (name - FreeTextField14). You must activate them in subsequent screens in SySConfig->Tickets->something as *ViewPhoneNew...
See section Dynamic Field in Admin Area.
Now it's the Dynamic Field (name - FreeTextField14). You must activate them in subsequent screens in SySConfig->Tickets->something as *ViewPhoneNew...
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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alexus
- Znuny wizard
- Posts: 383
- Joined: 20 Sep 2010, 16:54
- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
- Company: Radiant System Group s.r.o
- Location: Prague
- Contact:
Re: Impact for Ticket
Dear Yuri,
Thank you for reply! We have already found this "feature"
.
Thank you for reply! We have already found this "feature"
.Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
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yuri0001
- Znuny superhero
- Posts: 630
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Impact for Ticket
Hi!
Wonderful!
Wonderful!
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)