Framework version error installing ITSM

[bleitner]

I've successfully installed OTRS 3.1.4, and the only change I've made was to remove /otrs/ from the URI. I'm now trying to install ITSM 2.0.3 and I'm getting an error:

Error Message: Sorry, can't install/upgrade package, because the framework version required by [..]

Error Detail:
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Sun Apr 29 08:55:55 2012 Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.4.x;) does not match your Framework (3.1.4)! Traceback (25704): Module: Kernel::System::Package::_CheckFramework (v1.130) Line: 2234 Module: Kernel::System::Package::PackageInstall (v1.130) Line: 416 Module: Kernel::Modules::AdminPackageManager::_InstallHandling (v1.108) Line: 1483 Module: Kernel::Modules::AdminPackageManager::Run (v1.108) Line: 1050 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

I've tried installing by downloading both the bundle and the individual package and installing through package manager with the same result. OTRS is installed on Ubuntu 10.04 using MySQL.

[jojo]

you need to install ITSM 3.1.x

[bleitner]

you need to install ITSM 3.1.x

Where do I find this? I don't see it on the ftp site where the install docs direct for modules - ftp://ftp.otrs.org/pub/otrs/itsm/packages20/

[jojo]

ftp://ftp.otrs.org/pub/otrs/itsm/

[bleitner]

Thank you! That worked when I installed the packages individually, for some reason I was still getting the same error when trying to use the bundle. Thanks for quickly reply!