How to allow Customers to "Change Management" ?
I want to let customers see hot their "RFC" is progressing ? They would need to provide approvals during the process on "Code deployments" in different servers.
Is there a way to allow "Customers" to see the status of their changes and send notifications to them on the comments made on changes ?
This is the decision point for my company to use OTRS in my project.
Appreciate your quick reply.
How to allow Customers to "Change Management"
Moderator: crythias