Time Accounting

[vmcnees]

I have installed Time Accounting 2.1.1 on OTRS 3.1.3. After going to the time accounting module, selecting setting, then adding a project and task I have an issue when entering user settings. If ‘Period Begin’ anytime, let’s say today ‘Period End’ is end of year. Vacation days is 0.00. Hours per week is 40. Authorized Overtime is 0.00. Up to this point all is well.

The place the issue shows up is under time accounting reporting. All users without time entry in the system have an “Overtime Leave” of -32.00 hours. The “Lifetime Total Overtime Leave” is also -32 hours. If I enter time against an Agent (User) the number of Overtime Hours decrements.

Example: Add 21 hours worked, the Overtime Leave hours are now -11.


Any direction or thoughts on this behavior? The calculation is always .8 * number of working hours.

Thanks in advance.

[vmcnees]

To clarify the information above there are really 2 questions:

Part 1
A summary of the Agent’s time can be seen on the ‘Time Accounting’ ‘Reporting’ page. This summary shows the ‘Overtime Leave’ and the ‘Lifetime Total Overtime Leave’ as a negative number. This negative number seems to be generated from information (Hours per week) entered on the ‘Time Accounting’ ‘Setting’ page for a specific Agent.

The calculation appears to be (Agents’ ‘Hours Per Week’) * (the actual number of work days in a month) * (0.95652173913).

If the hours per week = 40, and the days in a month (e.g. May) are 23 the total working hours are 184hrs. In the ‘Time Accounting’ ‘Reporting’ page, the Agents’ ‘Overtime Leave’ = -176hrs.

Why is the Overtime Leave ~95% of the total work hours? What is the significance of this?

Part 2
If the ‘Show Overtime’ box under the User Settings (Agents) is unchecked for all Users, the Total line still shows both Overtime Leave and Lifetime Total Overtime Leave.

Is there a way to shut this off both Overtime calulations?