SysConfig not allowing updates - error thrown

[zingmatter]

Hi

When trying to make changes to my OTRS::ITSM installation (3.1.4 with MySQL on Fedora) I get this error:

Error Message: Can't write ConfigItem!

Backend ERROR: OTRS-CGI-10 Perl: 5.12.4 OS: linux Time: Tue May 1 16:51:36 2012 Message: Can't write ConfigItem! Traceback (13669): Module: Kernel::Modules::AdminSysConfig::Run (v1.119) Line: 174 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

I tried checking permissions on the Kernel directory but it all looks ok. Google hasn't helped this time and I'm close to ripping out the entire installation and starting from scratch (the system is still in an assessment phase so just test data at the moment though I'd prefer not to have to do all that again!)

Any help greatly appreciated - it might be something really simple that I'm missing.

Thanks

[jojo]

switch off SELINUX

[zingmatter]

Thanks for that. However when I check SELINUX (/usr/sbin/getenforce) it returns disabled so I guess it's already turned off?

[jojo]

is the webserver user allowed to write Kernel/Config/Files/ZZZAuto.pm and ZZZAAuto.pm?

[zingmatter]

Hi

Yes that's exactly it! I fixed this by

Code: Select all

chown apache:apache ZZZAuto.pm
chmod +w ZZZAuto.pm
chmod g+w ZZZAuto.pm

and now it's working.

Many thanks for your help.