ReadOnly Access to Customer Lists

Moderator: crythias

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mjunek
Znuny newbie
Posts: 7
Joined: 13 Mar 2012, 23:40
Znuny Version: 31102
Real Name: Michael Junek
Company: Veridian Solutions

ReadOnly Access to Customer Lists

Post by mjunek »

Hi all,

I've been scratching my head on this one for a while and cannot figure it out. I want to be able to give a certain group of users read-only access to the customer and company information tabs.
I have created a group called 'customer_readonly' which needs to have the RO access
Granted 'ro' access to the Group on the User

So far I've tried the following:
1) In Frontend::Admin::ModuleRegistration, I have added the group to AdminCustomerUser and AdminCustomerCompany 'group' sections
2) In Frontend::Admin::ModuleRegistration, I have added the group to AdminCustomerUser and AdminCustomerCompany 'group-ro' sections
3) In Frontend::Admin::ModuleRegistration, I have added the group to AdminCustomerUser and AdminCustomerCompany 'group' and 'group-ro' sections

All three of the above are granting read-write access. When the group is removed from the users, the Customer and Company tabs are completely disappearing from the Agent Interface, so I can say that the group permissions are somewhat taking effect.

The only other group that has access in AdminCustomerUser/AdminCustomerCompany is 'admin' - I have removed the default 'users' group off it.

Can anyone point me in the right direction, I cant see why what I am doing wouldn't work and it's driving me nuts!

Thanks in advance,
Michael
OTRS 3.1.4 on CentOS 6.2 x64, Apache 2.2.15, MySQL 5.1.52
charlyfarias
Znuny newbie
Posts: 5
Joined: 18 May 2016, 23:38
Znuny Version: 5.0.9
Real Name: Carlos Farias

Re: ReadOnly Access to Customer Lists

Post by charlyfarias »

There is no read-only permission.
What it means it that a user with RO permission on that group can access/edit the module.
If you can access, you can edit it.
OTRS 6.0.x (develop/production) on Linux with MySQL database.
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