Hi All,
We are currently working on OTRS 3.0 for our organization and facing OTRS slow performance issue.Specially when our customers submitting the ticket from Portal it takes long time and sometime page is lost after refreshing its backs to normal,same behavior is observing when agent reply on the ticket and while send mail button hits it takes long long time.We have only 4 agents and 2 customers right now and don't understand why system behavior is not normal.
I had searched a lot on internet and didn't find any appropriate answer.Please If anyone can help me I will be very thankful.
The system specs are as follows:
Intel Core i3 CPU 2.67 GHz
RAM: 4MB
Windows 7 64bit
MySQL 5.1
Apache 2.2
OTRS Slow Performance Issue
Moderator: crythias
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Wolfgangf
- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
- Location: Pinsdorf
Re: OTRS Slow Performance Issue
my tip would be: install the systemstatus module and run it from the admin section
this module will tell you where the bottleneck is
I assume: mod_perl, apache_DBI, ... not installed / configured
this module will tell you where the bottleneck is
I assume: mod_perl, apache_DBI, ... not installed / configured
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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Andydba
- Znuny newbie
- Posts: 5
- Joined: 15 May 2012, 20:30
- Znuny Version: 3.1.1
- Real Name: Andy Kendall
Re: OTRS Slow Performance Issue
This can sometimes happen if there is a delay contacting your smtp server. the situations you describe are when the system sends email. If you have a slow smtp server it can take a while to submit the ticket. It' could be possible to install a local smtp server on the otrs server which then relays to the real smtp server and thus could improve performance.