How to change required fields?

[Stocklots]

Hello,

I have some questions about OTRS. I'm using version 3.1.3, but it doesn't work how I want it to work. I'm working in a computerstore, so when people come in with their broken pc, I need to make a ticket from the problem. When I want to make that ticket, I first need to make a new costumer. And that's where my problem is, because there are some required fields which I need to fill in, but don't want to, such as the emailadress, username and costumerID. I just want to have their name and phonenumber (which now is not required).

How do I change that? I'm a total noob in OTRS, but I need to change it. I also want to remove the queue (misc, junk, etc.), because I don't need it.

Could someone help me out?

Thanking you in advance,
Aluarth.

[crythias]

You don't *have* to create a customer to create a ticket.
http://wiki.otterhub.org/index.php?titl ... mail_Users

My general answer is to use phonenumber@mailinator.com as an email address or phonenumbersalt@mailinator.com or even somewhere I created an auto-populate datestamp viewtopic.php?f=63&t=8603

You should set a default queue in SysConfig and/or set input type=hidden for the Dest (queue) in the appropriate .dtl. viewtopic.php?t=4830&p=36666

[Stocklots]

Thank you for your help, but I don't know how to "set a default queue in SysConfig and/or set input type=hidden for the Dest (queue) in the appropriate .dtl."?