I am trying to find the setting that will allow an external reply to a ticket to include the history of the ticket and not just the last response. Can someone tell me how to enable ticket history to be included?
I have another instance of OTRS running 3.0.10 and the ticket history is included in an external reply, so there has to be a setting somewhere to turn this on in the 3.1.4 instance.
Thanks for your help!
OTRS 3.1.4 ticket history in reply
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jfreeman2nc
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OTRS 3.1.4 ticket history in reply
OTRS 3.1.4
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB