Minor New Ticket form customisation [SOLVED]

[dbendon]

I'm pretty much setup and ready to go, I've removed a few options from customers logging tickets to keep things simple.

What I really want though is to be able to change the '*To:' form label to say "*Problem Type:" and to change the "*Text:" form label to say "* Short description of problem:"

I'm sure you get what I mean but I've searched for hours and have found nothing, I assume I'm using the wrong terms to discribe what I'm after.

[yuri0001]

Hi!
There two way to do it.
1. Change this labels in CustomerTicketMessage.dtl.
2. Use localization feature, where you canreplace one term for another. See development manual about it. Keywords for search - localization, translating

[dbendon]

Fantastic, thanks.

For anyone else finding this with similar needs.

The file is question is located in /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketMessage.dtl

Example to change '*To:', locate the following...

Code: Select all

<label for="Dest" class="Mandatory">
    <span class="Marker">*</span>
    $Text{"To"}:
</label>

And change the $Text as needed...

Code: Select all

<label for="Dest" class="Mandatory">
    <span class="Marker">*</span>
    $Text{"Request Type"}:
</label>

[yuri0001]

Good morning!
Two remarks.
1. To avoid difficulties in the future (upgrading) - do your changes in .dtl files in custom folder, not in Standard. Create your own custom folder in Output/HTML, place there your changed ,dtl file and configure the name of this folder as new Theme
2. The second way I recommended - seems to me preferable - it is easier.